Shipping policy

We are committed to ensuring your products are delivered promptly and efficiently. Here's what you need to know about our shipping process:

1. Processing Time: Orders are typically processed and dispatched within 1-2 business days after payment confirmation. 

2. Shipping Methods: We offer various shipping options to accommodate your needs, including standard shipping and expedited shipping. The available methods and estimated delivery times will be displayed during checkout.

3. Shipping Costs: Shipping costs are calculated based on the weight of your order and the selected shipping method. You will see the shipping costs during the checkout process before finalizing your purchase.

4. International Shipping: We currently do not offer international shipping at this time. Feel free to reach out for exceptions. 

5. Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online.

6. Delivery Issues: In the rare event of a delivery issue or if your package arrives damaged, please contact our customer service team immediately. We will work swiftly to resolve the issue and ensure your satisfaction.

7. Holiday Shipping: During peak seasons or holidays, there may be delays in shipping due to increased order volumes or carrier constraints. We appreciate your patience and understanding during these times.

If you have any further questions or special requests regarding shipping, please don't hesitate to reach out to our customer service team. Thank you for choosing us for your loose tea needs!